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WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
Youll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work® by 79 of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
PURPOSEThe Finance Helpdesk Analyst is responsible for providing timely, accurate, and customer‑focused support for finance‑related queries across the organization. The role involves handling tickets, resolving issues related to finance processes, ensuring compliance with internal controls, and collaborating with cross‑functional teams to maintain smooth financial operations.
KEY RESPONSIBILITIES
1. Finance Helpdesk Operations- Serve as the first point of contact for finance‑related queries from internal stakeholders.
- Manage and resolve tickets related to accounts payable, accounts receivable, general ledger, T&E, vendor queries, and other finance processes.
- Ensure adherence to service level agreements (SLAs) for response and resolution.
- Escalate complex issues to appropriate teams or managers when required.
2. Issue Resolution & Process Support- Investigate discrepancies in invoices, payments, purchase orders, cost center allocations, and expense claims.
- Assist business users in navigating finance systems (e.g., SAP, Oracle, Concur, Coupa, etc.).
- Support month-end/quarter-end activities by providing clarifications and clearing open queries.
3. Documentation & Knowledge Management- Maintain updated SOPs, FAQs, and knowledge base articles for recurring issues.
- Document new issues and work with process owners to develop permanent solutions.
4. Continuous Improvement- Identify root causes of frequent issues and recommend process enhancements.
- Participate in UAT for finance system upgrades and process changes.
- Provide insights through trend analysis of tickets and recurring user challenges.
5. Stakeholder Management- Coordinate with AP, AR, GL, Procurement, IT, and other teams to resolve cross-functional issues.
- Communicate clearly and professionally with stakeholders at various levels.
Qualifications
EXPERIENCE- Experience of working in a Shared Service Centre is preferred;- 5+ years experience in the specific area of responsibility;- 5+ years work experience in an accounting environment preferably within a medium size company with a matrix business structure;- Previous experience in audit activities is an advantage;
KNOWLEDGE & SKILLS- Analytical capabilities; - Ability to multi-task to stand up to pressure and meet tight deadlines; - Demonstrate the ability to use judgement discretion and professional integrity;- Good communication skills with the ability to engage effectively with internal and external customers at all levels;- Proficiency in spoken and written English; other languages are beneficial- Ability to apply processes and procedures for the area of responsibility;- Understanding of basic accounting principles;- Demonstrate PC proficiency (MS Excel Word Power Point); - Working knowledge of Oracle SUN (or equivalent financial systems) Hyperion reporting system is desirable
PROFESSION COMPETENCIES- Attention to Detail
- Financial Acumen
- Info Gathering&Processing
- Quality Control
- Reporting
CORE COMPETENCIES- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Impact & Influence
- Leading Execution
- Results Orientation
- Teamwork
EDUCATION & QUALIFICATIONS- University Degree in Accounting or equivalent or Higher College education in Business studies
WHAT WE OFFER
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsofts Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
