Org Marketing Statement

Job Title: Customer Support Administrator

Location: Ansty Park

Hours: 

Two Shift Patterns are available – Hybrid working potential

Mon-Thurs: 8:00 am – 4:30 pm 

Sat OR Sun: 8:00 am – 3:30 pm 

About us: 

Parker Meggitt is an international leader in the aerospace, defence, and energy spanets, employing more than 60,000 people at over 40 manufacturing facilities and regional offices worldwide. 

Working closely with our customers, Parker Meggitt delivers technologically differentiated systems and products for the most demanding environments, with high certification requirements for applications across its core end spanets. Through focusing on engineering and operational excellence, Parker Meggitt builds broad installed bases of equipment and provides services and support across a fleet of approximately 73,000 aircraft.

Business Core values:

Winning culture, valued customers, passionate people, and engaged leadership are what have allowed them to become the company they are today

Position Summary

The Role:

We are currently seeking a Customer Support Administrator to join our dynamic team within the aerospace sector. This is a key, customer-facing role responsible for managing client accounts, processing orders, handling quotations and proposals, and ensuring seamless service throughout the customer lifecycle.

You will act as the voice of the customer, collaborating closely with internal teams to meet client expectations and resolve any issues efficiently within a time-critical environment. 

Responsibilities

Responsibilities of the role: 

• Respond to customer quotation requests promptly, working closely with estimating and pricing teams.
• Review pricing for accuracy and submit professional proposals to customers.
• Handle customer queries, follow up on submitted offers, and drive sales to meet financial targets.
• Accurately process and acknowledge purchase orders in line with agreed timelines.
• Monitor global delivery schedules and provide proactive status updates to customers.
• Coordinate with logistics and production to resolve shipment delays or allocation issues.

Qualifications

Skills required: 

• Experience in customer service, sales support, or administrative activity, ideally within the aerospace, automotive, or manufacturing industry.
• Excellent communication and problem-solving skills, with a customer-first mindset.
• Ability to manage time-sensitive requests and multitask in a fast-paced environment.

Closing Statement

Benefits:

Free car parking, Competitive pay package, Career progression opportunities, Pension up to 10 company contribution, Holiday 25 plus stats, Subsidised canteen with Starbucks, Life Assurance, ACIP,  (Annual Cash Incentive) Employee Assistance Program for Health & Wellbeing, Employee Perks – offering our employees discounts on a huge variety of goods and services, Income Protection, Business Resource Groups, and Volunteering day off.