Primary Responsibilities:

• Coordinate and oversee all logistics associated with engine overhaul and repair commencing with engine induction through to engine shipping

• Maintain and establish a trusting relationship between StandardAero and the Customer.

• Provide supporting departments with accurate and timely information.

• Provide Customer Service Representatives with guidance for proper preparation of estimates and invoices.

• Ensure all customer requests are complied with in a timely and professional manner.

• In liaison with relevant departments, provide technical guidance and assistance to Customers as requested.

• Prepare and present information to internal/external customers 

• Review and approve all estimates and invoices.

• Review and approve summary condition reports.

• Maintain sales forecast on an as required basis.

• Establish engine work scope based on customer request as well as engineering suggestions and recommendations.

• Make sound decisions with regard to serviceable versus non-serviceable parts at installation by having a basic knowledge of PWC warranty and commercial support programs that are available to the operator.

• Coordinate the processing of piece part assemblies and advance exchanges.

• Responsible for the review, determination and reporting of margin analysis.

• Model behaviours consistent with good quality, health and safety and environmental management practices. 

• Perform administrative tasks and all other duties as required to ensure departmental efficiencies. 

Qualifications:

• Minimum four years experience in aerospace industry with preferences given to those who have worked on PWC engines.

• Excellent interpersonal communication skills.

• Intermediate level ability with Microsoft Office suite with particular focus on Excel. 

• Ability to quickly adopt internal systems/databases.

• Ability to work flexible hours with occasional overtime.

• Strong financial acumen and familiarity with accounting techniques.

• Work experience in Sales, Customer Service or a related field is an asset.

• Desire to grow, learn, and work in a team environment.