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At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a HRIS Operations Analyst II in our Human Resources Information System (HRIS) & Strategy Department. Youll play a pivotal role in enabling our team members to utilize Workday effectively in their day-to-day activities. You will be responsible for providing support for our HR systems and acting as a liaison for Workday technical assistance. The successful candidate will have exceptional attention to detail and the ability to work both independently and in a team environment. This position will report to the HRIS Manager. 

Essential Duties:

• Serve as subject matter expert (SME) within HRIS for Workday Help
• Monitor case trends and system usage to identify opportunities for process improvement and enhanced user experience
• Support simple configuration request (e.g. notifications, announcements, or document distribution changes)
• Support testing strategy
• Create and execute test scripts for configuration changes, user acceptance testing (UAT), and Workday releases; guide SMEs through results and assist with UAT approvals
• Analyze data for accuracy, conduct audits, and lead data cleanup initiatives to ensure ongoing data integrity
• Build and maintain both regular and ad hoc Workday reports, escalating to Tier III as needed
• Backup for Operations Analyst I for day-to-day triage of Workday inbox and help cases
• Tier II support handling items as assigned by Operations Analyst I and escalating items to Tier III as needed
• Provide technical guidance to Workday Operations Analyst I
• Manage Enterprise Interface Builder (EIB) processes for mass data uploads, independently resolving import errors and validating data accuracy
• Triage configuration requests within the HRIS support structure using Agile methodology, ensuring accurate routing, complete business requirements and prioritization
• Support as project contributor with testing and supporting SMEs with UAT and testing scripts
• Provide system guidance to SMEs and other users
• Maintain up-to-date documentation, including case notes, internal procedures, test plans, and provide guidance to Workday Curriculum Developer on user guides
• Backup to Workday Operations Analyst I with security change request, report access issues, assign security as requested, or escalate to the Security Administrator

Job Qualifications and Competencies:

• Associates degree
• Two (2) years of Workday experience supporting HCM in an operational manner or as a functional expert
• Three (3) years of experience supporting day-to-day HR and or HRIS operations, including employee data management via HRIS systems
• Ability to identify inconsistencies, gaps, and anomalies in data and take appropriate steps to clean and validate without supervision
• Demonstrated ability to independently manage complex cases and projects, with a focus on resolution and process improvement
• Strong collaboration skills, with experience working in virtual environment with remote teams
• Ability to exercise a high level of professionalism and confidentiality in dealing with sensitive data and business information

Preferred Qualifications:

• Bachelor’s degree
• Three (3) years of Workday experience supporting HCM in an operational manner or as a functional expert
• Workday Pro Certification

Work Environment:

• Standard office environment, use of computers and other office equipment

Physical Requirements:

• Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.  Medical and dental available.

Starting Rate:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline: