How youll help us Keep Climbing (overview & key responsibilities) Vision: Deliver world-class service to all customers.Mission: Make every customer feel like the most valued person.At Delta, our brand is critical to our continued success. As a Customer Service Ticket/Gate Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. Customer Service Agents serving as a Ticket Agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process. You will:Greet customers and guide and assist them with the ticketing and baggage check-in process.Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passengers destination.Use a computer to sell, print and reissue tickets. Manage the check-in process, ensuring that customers have the proper documentation for travel. Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.Practices safety conscious behaviors in all operational processes and procedures. Safeguard cargo, baggage and mail from damage, loss, and weather.Customer Service Agents serving as a Baggage and Gate Agent help our customers with routing, trip planning and gate boarding. You will:Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.Opening, closing, and securing aircraft doors. Practices safety-conscious behaviors in all operational processes and procedures.
Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:Delta benefits as per local regulations and work rules will apply.
What you need to succeed (minimum qualifications) Must have current authorization to work and live in Guatemala at the time of your application. Delta does not sponsor for this role.Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process.Practices safety conscious behaviors in all operational processes and procedures.All customer service agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time. Have a high school diploma or GED equivalentEmbraces diverse people, thinking and stylesConsistently makes safety and security, of self and others, the priority Be at least 18 years of age Must be fluent in English, both written and orallyMust be fluent in Spanish, both written and orallyFrequently lift bags or items weighing up to and including 50 pounds Occasionally lift bags or items weighing between 50 and 70 pounds Possess entry-level computer skills Strong verbal and written communication skills using appropriate grammar, tone, and pronunciationBe willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays Demonstrates that privacy is a priority when handling personal data.