Customer Engineering Account Manager

Job Description:

The Customer Engineering Account Manager serves as the primary technical interface between customers and the De Havilland portfolio of aircraft. This role is responsible for defining the contractual aircraft configuration, acting as the main technical point of contact during Phase I (capturing the business) for our airline and leasing customers. Additionally, the Customer Engineer will continuously liaise with customers, understand retrofit modification requirements, initiate the proposal generation process and, ensure the Sales team and customers are regularly updated on the progress of proposals. Responsibilities:Establish and maintain customer aircraft configurations (design features).Preparation and delivery of presentation documentation technical and optional features.Preparation and interface for customer requested optional features (Work Statements).Technical support to Sales, Marketing and Aircraft Programs, and Contracts during all stages of customer negotiations.Support Price and Offerability Activities for both In-Production and In-Service aircraft.Support to Aircraft reconfiguration and refurbishment studiesIn-depth interfacing with all disciplines of Engineering.Updating and maintenance of Customer Engineering databases.Engineering Delivery Focal for your assigned Customers Aircraft.Actively participate and contribute to the Customer Engineering department’s Quality and Productivity improvement initiatives. Qualifications:Bachelors degree in engineering, or a combination of equivalent education and experience. Minimum education level of a Diploma in Engineering Technology.in a similar role SkillsComprehensive understanding of Engineering terminology, processes and documentation; an understanding of aircraft systems, design, performance and configuration At least 3-5 years of previous experience in an Aerospace Customer Engineering environment and Project Management.The candidate must be self-motivated, autonomous and enthusiastic, possess excellent written and verbal communications and human relations skills and willing to undertake international travel. Previous experience in presenting Technical Information and in directly interfacing with existing and potential Customers.Bilingual in French/English and working knowledge of other languages is an asset.Proficiency in MS Office Applications, Corel Draw, Lotus Notes, and Program Manager.Familiarity with Aerospace Industry standard specific processes (Safety, Quality, and Productivity) will be an asset.Is to be available for occasional international travel in support of Customer Accounts

Job Ident #: 2196

Company Details

De Havilland Canada

123 Garratt Blvd
Toronto, Ontario M3K 1Y5 Canada
dehavilland.com

Throughout an impressive 75-year history of producing various models of aircraft in Canada and for the world, De Havilland has always proudly been known for its adaptability and dependability. Being responsible for creating some 3,500 aircraft—includ...

Supported Manufacturers:
De Havilland

Supported Models:
Dash 8-400

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Job Info

Location

Mississauga, Ontario, Canada

Type

Permanent

Company Details

De Havilland Canada

123 Garratt Blvd
Toronto, Ontario M3K 1Y5 Canada
dehavilland.com