Job Description:
A vacancy for an IT Service Modeler (m/f) has arisen within Airbus Defence and Space.
The successful applicant will join “Transformation and Services Design” within the Digital Infrastructure Organization (TDI).
The “Transformation and Services Design” team is responsible for the service design of all new infrastructure services and of any change to existing services which may require a review of the business value and agreed / expected outcomes. The team also acts as liaison with different teams from the whole Digital organization (TD) for translating and coordinating relevant transformation activities within the TDI organization. Within the currently running Digital Transformation program, this includes topics such as ‘Digital Goes PSL’, ‘Product Policies’, ‘Product & Service Portfolio Management’, ‘Financial Transparency’, ‘Technical Debt’, etc.
Are you customer centric, passionate for digital topics and improvements, and interested in working in a diverse and international environment? Then join us!
Your mission
As a Transformation & Service Design Modeler, you will contribute to shaping and consolidating future Digital Infrastructure customer service models, with a strong functional focus on Hosting, Identity & Access Management (IAM), and Identity Governance.
Your mission is to ensure that these services are designed, structured and evolved in a way that is:
Modular, scalable and understandable for customers
Aligned with digital transformation and security-by-design principles
Compatible with European defence, space and sovereignty constraints
Suitable for restricted and sensitive information environments
Ready to integrate future capabilities, including automation and AI-enabled services
You will act as a functional reference for service design and transformation, without owning implementation, tooling or run activities.
What you will do
Drive service design and transformation for Hosting, IAM & Identity Governance
Analyse existing Hosting, IAM and Identity Governance services from a functional and IT service perspective
Contribute to the evolution of service concepts covering:
Hosting (on-premise, hybrid, cloud-enabled models)
Identity lifecycle management (joiner / mover / leaver)
Access management and authentication services
Identity Governance & Administration (IGA), including access reviews and compliance controls
Ensure services are designed as clear, reusable and evolvable building blocks rather than technology-specific solutions
Strengthen identity governance through service design
Integrate identity governance principles into service design, including:
Role and entitlement models
Access request and approval workflows
Periodic access reviews and recertification
Traceability and auditability requirements
Ensure service design supports:
Regulatory and compliance expectations
Defence and space security constraints
Segregation of duties and least-privilege principles
Ensure catalog coherence and modularity
Define and maintain service design principles and patterns applicable to Hosting, IAM and Identity Governance
Support structuring and consolidation of the ITSM service catalog
Prevent service duplication, fragmentation and technology-driven designs
Ensure alignment between service design, customer expectations and operational realities
Support digital transformation and future readiness
Anticipate the impact of:
Cloud and hybrid hosting strategies
Identity federation and zero-trust architectures
Automation and AI-enabled identity and access services
Ensure that service designs remain compatible with:
Contribute to transformation roadmaps from a functional design and governance standpoint
Act as a functional interface across stakeholders
Work closely with:
Business Analysts within Customer Service Design
Hosting and IAM PSLs
Security, architecture, compliance and governance teams
Provide structured, documented inputs to decision-making forums
Support change and adoption from a service design perspective
What you bring
Experience in service design, digital infrastructure transformation or ITSM governance
Solid functional understanding of:
Strong analytical and structuring capabilities
Ability to work across organisational, cultural and geographical boundaries
Interest in defence, space and sovereign digital environments
English (negotiation level); additional European languages are a plus
Why join us
Shape the future of Hosting, IAM and Identity Governance services in a critical European defence and space context
Influence service models used across multiple countries and programmes
Work in an international, inclusive environment that values diversity and collaboration
Be part of a transformation journey with strong strategic relevance
Flexible working arrangements supporting different career paths and life stages
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Defence and Space SAUEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Digital By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
