Job Duties & Responsibilities

• Evaluates customer feedback, communicates, and promotes new concepts regarding procedures, facility improvements, processes and information to ensure customer is satisfied and customers objectives are met.
• Promotes and nurtures facility and customer relationships.
• Supervises hourly workforces activities to meet commitments and monitors hours applied to the work scope to ensure alignment with proposal/work scope
• Tracks employee attendance and administers discipline for attendance program violations.
• Corrects, updates and approves logged work time for employees in preparation of payroll ensuring accuracy for all time worked.
• Evaluates need for and assigns overtime to employees where necessary.
• Evaluates, approves, and logs requests for paid time off including vacations and floating holidays.
• Monitors and approves employee “call-outs” for sickness and other emergency absences.
• Monitors milestones to ensure the work scope remains on track and develops recovery plans when the work scope goes off track.
• Supervises communication and collaboration of the interfacing departments as necessary to ensure the smooth and efficient execution of the work scope.
• Identifies candidates, performs interviews, and recommends candidates for hire.
• Monitors pricing and pricing procedures and provides recommendations to Sales for program pricing issues.
• Assists Project Manager in quoting and approval of work arising out of the aircraft planned work scope.
• Is the site contact for drop-in requests and evaluates workload, customer opportunity, etc. accordingly when responding to Sales.
• May fill in for Project Manager for customer arrival briefing and departure debrief meetings if required.
• Ensures the department meets all line services requirements of the customer at departure.
• Monitors the processing of the aircraft work order to ensure accurate and timely invoicing.
• Provides for the timely and accurate invoicing to the customer by ensuring regular and consistent review of the work order for accuracy and providing for preliminary invoice approval prior to the invoicing cycle.
• Assists Project Manager with customer follow up activities, as requested or required.
• Communicates company and departments goals and objectives to departmental personnel.
• Motivates, directs and develops those under his/her supervision through coaching and personal development planning, evaluates performance and provides recommendations for formal training as well as implements disciplinary action where necessary for employee performance failures and behavioral violations of Company rules and regulations. Where performance evaluations are given, provides substantive feedback to employees on areas in need of improvement.
• Recommends merit based bonuses for employees based on evaluations.
• Recommends employees for promotion and schedules any remedial training.
• Maintains Project budget by managing and controlling costs and expenses during the fiscal year.
• Administers corporate mission and vision through development of department goals and objectives.
• Observes and administers company rules, regulations, and safety policy as they apply to the Customer Projects Department.
• Performs other duties as assigned.
• Primarily a professional office environment
• Frequent visits to hangars, shops and aircraft.
• Extreme time constraints, changing objectives and demanding clientele.
• Performs other related duties as assigned by the General Manager.

Qualifications

• Minimum of five (5) years-experience working in corporate aircraft environment
• Proven ability to manage and direct projects.
• Proven ability to organize, manage and follow up on complex projects.
• Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a business like professional manner.
• Associates degree in related field or equivalent.
• A & P license preferred.

Compensation and Benefits:

The final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications and geographic location. The compensation range starts at $80,000-100,000.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Take the Leap: Ready to elevate your career? Join us and be part of a team that keeps the aviation world moving.