Job Description
Key Responsibilities
1. Multi-Unit Leadership & Operations
- Portfolio Oversight: Take full accountability for the performance and operations of a minimum of 10 outlets.
- On-Ground Presence: Maintain a high-visibility leadership style, with the discipline to visit a minimum of 2 outlets per day to ensure standards are upheld.
- Operational Excellence: Ensure every outlet in your area delivers the Santan "Premium Quality" promise in food, service, and cleanliness.
- Shift Leadership: Lead by example by working shifts, including weekends and public holidays, to support your teams during peak business periods.
2. Financial Performance & Strategy
- P&L Management: Responsible for the collective Profit and Loss of your assigned stores. You must drive cost-management initiatives and labor efficiency across the area.
- Sales Growth: Analyze regional data to identify trends, implementing local spaneting and operational strategies to hit and exceed sales targets.
- Inventory & Asset Management: Monitor stock integrity and equipment maintenance across all stores to minimize waste and protect company assets.
3. People & Compliance
- Talent Development: Mentor Outlet Managers and identify high-potential Crew members to build a strong internal talent pipeline.
- Workforce Planning: Oversee recruitment and ensure all outlet rosters are fair, efficient, and strictly compliant with Labor Act guidelines.
- Brand Integrity: Ensure all outlets remain "audit-ready" and fully compliant with Food Safety and local regulatory requirements.
Requirements and Qualifications
- Experience: Extensive experience in managing multiple F&B or retail units is required. You must have a proven track record of driving results across multiple locations.
- Training Certification: Must have completed Food Handler Training (FHT) and possess a valid certificate.
- Health Prerequisites: Must have completed the Typhoid Jab prior to your start date.
- Mobility & Flexibility: Must be flexible to move within different states or the country as business needs evolve.
- Logistics: Must possess own transport to facilitate frequent travel and the requirement of visiting at least 2 outlets daily.
- Mindset: Must bring a "willing to learn" attitude and a beginner mindset. You must be exceptionally resilient, as you will be managing high-pressure situations across multiple sites.
- Availability: Must be available for rotational shifts, including weekends and public holidays.
Character: We look for highly organized, mobile, and energetic leaders who act with integrity and lead by example.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.