Lead the retail store to deliver exceptional customer service and drive commercial success Implement best practices aligned with Emirates premium retail vision while fostering a highperformance culture that maximizes revenue and ensures operational excellence Job Outline 1 Oversee the daytoday operations of the retail store ensuring efficiency service excellence and adherence to Emirates premium retail standards 2 Drive revenue through consultative selling upselling and crossselling Emirates products and services ensuring the effective use of sales tools 3 Ensure the retail store team meets and exceeds sales and service targets by implementing the stations commercial strategy and leveraging sales performance insights 4 Champion the experiential retail concept by delivering personalized highquality service that enhances customer engagement 5 Lead mentor and develop the retail store team fostering a highperformance culture focused on exceptional customer service and commercial results 6 Act as the final escalation point for customer issues ensuring prompt resolution while maintaining service integrity and commercial interests 7 Monitor recruitment needs and collaborate with training teams to ensure the retail team is adequately resourced trained and competent in delivering Emirates retail experience 8 Analyse operational and sales data to identify trends enhance service levels and optimize revenue generation Work closely with the Sales Manager to implement the stations commercial strategy and maximize direct sales opportunities 9 Maintain store standards ensuring all branding retail displays technology and customerfacing areas reflect Emirates premium image and operational requirements 10 Ensure all customer transactions interactions and operational processes comply with company policies and regulatory requirements while identifying continuous improvement opportunities

Qualifications Education Diplomabachelors in business hospitality or a related field preferred Experience 5 years in luxury retail hospitality or store leadership Knowledgeskills Leadership Skills Proven ability to inspire develop and lead diverse teams TechSavvy Strong understanding of digital retail tools CRM systems and analytics