SAVA is seeking to hire an Information Technology professional to support our client, the United States Army, at the Army Test and Evaluation Command (ATEC) located in Aberdeen Proving Ground, Maryland. The preferred candidates will demonstrate exceptional customer service skills, strong expertise in their technical field, commitment to the mission, and a solid work ethic. To join our team of outstanding professionals, apply today!

• Resolve customer questions and problem concerning Information Technology (IT).
• Provide technical assistance to customers to minimize disruptions of computer operations.
• Research, evaluate, implement fixes, and provide feedback on one-time and problematic trends/patterns with customer support requirements.
• Ensure rigorous application of cybersecurity policies, principles, and practices in the delivery of customer support services.
• Coordinate, and assist in the installation, configuration, utilization and operation of IT equipment.
• Assist in the review of functional user justifications and requirements for new or additional IT capabilities in either hardware or software solutions.
• Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution.
• Provide Wireless Device support to include to device setup, user training, troubleshooting, and software repairs of Apple and Android devices.
• Respond to calls and emails in support of the ATEC community. Collect information from callers to be used in the troubleshooting and restoration of network and application services.
• Log, update and track trouble tickets/worders in ATEC ticketing system.
• Coordinate and schedule warranty repairs, monitor and verify repair actions, and reports completed warranty repairs.

• Active DOD Secret security clearance.
• Active Computing Environment certification:
  • Security+ or equivalent DOD Directive 8570.1 IAT Level II, or
  • A+/Network+ or equivalent IAT Level I
• Relevant education/experience requirements:
  • 1 plus years with Masters
  • 2 plus years with Bachelors
  • 3 plus years with Associates
  • 5 plus year with no degree
• Experience required in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers.
• Experience configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices.
• Experience in generating reports using Trouble Ticket automated software. (e.g., BMC Track-IT)
• Performing backup and restore of software and data on client compute devices.
• Experience trouble shooting and resolving client network and wireless issues.
• Experience testing, analysis and repair of computer system hardware and software malfunctions.
• Experience in large and timely hardware/software organization-wide deployments.
• Experience coordinating with vendors for the maintenance and repair of hardware related issues and managing inventory and status of computer systems.
• Proficiency in the use of applications such as Microsoft Office Suite, MS Project, Visio, and Adobe 2010 Professional for document creation.
• This hybrid position requires applicants to be within 1.5 – 2 hours commute from Aberdeen Proving Ground, MD for IT support.

Desired Qualifications:

• Outstanding customer service and communication skills.
• Ability to work in a team environment and independently.
• Ability to adhere to government policies and requirements.
• Active DoD issued Top-Secret clearance or higher.
• Bachelor’s degree is preferred, though not required.

Work Where it Matters

SAVA, an Akima company, is not just another global services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At SAVA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, SAVA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, SAVA delivers global solutions that enhance business processes, lower costs, and take on today’s missions with greater opportunity, agility, and strength.

As a SAVA employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.